Privacy Policy

Effective Date: January 1, 2024
Last Updated: January 1, 2024

Introduction

Welcome to ReadDeep. We are committed to protecting your privacy and ensuring transparency about how we collect, use, and protect your personal information. This Privacy Policy explains our practices regarding the data we collect from users of the ReadDeep mobile application ("App") and related services.

By using ReadDeep, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our App.

Information We Collect

Personal Information You Provide

Account Information:

• Email address (for account creation and communication)
• Username or display name
• Profile preferences and settings
• Customer support communications

Content and Usage Data:

• Books and documents you import into the App
• Reading progress, bookmarks, and annotations
• Notes and highlights you create
• AI chat conversations and queries
• Reading preferences and customization settings

Automatically Collected Information

Device and Technical Information:

• Device type, operating system, and version
• App version and usage statistics
• Crash reports and error logs
• Performance metrics and analytics data

Usage Analytics:

• Features used within the App
• Time spent reading and using various functions
• Frequency of App usage
• Navigation patterns within the App

Third-Party AI Services

When you choose to connect your own AI service:

• API endpoints and authentication keys you provide
• Queries sent to your chosen AI service
• Responses received from external AI services

Note: We do not store the content of your books or AI conversations on our servers when using external AI services.

How We Use Your Information

Primary Purposes

Service Provision:

• Provide and maintain the ReadDeep App functionality
• Sync your library and reading progress across devices
• Enable AI-powered features and conversations
• Process and respond to your support requests

Personalization:

• Customize your reading experience
• Provide relevant AI responses based on your reading context
• Remember your preferences and settings
• Suggest features that may interest you

Service Improvement:

• Analyze usage patterns to improve App performance
• Identify and fix bugs and technical issues
• Develop new features based on user needs
• Conduct research to enhance our AI capabilities

Communication:

• Send important updates about the App
• Respond to your inquiries and support requests
• Notify you about new features or changes to our services
• Send promotional communications (with your consent)

Legal Bases for Processing

We process your personal information based on:

• Contract performance: To provide the services you've requested
• Legitimate interests: To improve our services and ensure security
• Consent: For marketing communications and optional features
• Legal obligations: To comply with applicable laws and regulations

Data Protection and Security

Security Measures

Encryption:

• All data transmitted between your device and our servers is encrypted using industry-standard TLS protocols
• Sensitive data is encrypted at rest using AES-256 encryption
• API keys for external services are encrypted and securely stored

Access Controls:

• Strict access controls limit who can access your personal information
• Multi-factor authentication required for all administrative access
• Regular security audits and penetration testing
• Employee training on data protection and privacy practices

Infrastructure Security:

• Secure cloud hosting with enterprise-grade security measures
• Regular security updates and patches
• Automated backup systems with encryption
• Incident response procedures for potential security breaches

Data Minimization

We collect only the information necessary to provide and improve our services. We regularly review our data collection practices to ensure we're not collecting excessive information.

Data Sharing and Third Parties

When We Share Information

Service Providers: We may share your information with trusted third-party service providers who assist us in:

• Cloud hosting and data storage (AWS, Google Cloud)
• Analytics and performance monitoring
• Customer support services
• Payment processing (for premium features)

AI Service Integration: When you choose to use external AI services:

• Your queries and book content may be sent to your chosen AI provider
• We do not control how external AI services handle your data
• Please review the privacy policies of any external AI services you connect

Legal Requirements: We may disclose your information if required by law or in response to:

• Valid legal processes (subpoenas, court orders)
• Requests from law enforcement agencies
• Protection of our rights, property, or safety
• Prevention of fraud or illegal activities

Third Parties We Work With

Analytics Providers:

• Apple Analytics (for iOS app performance)
• Firebase Analytics (for usage insights)

Cloud Infrastructure:

• Amazon Web Services (data storage and processing)
• iCloud (for user data synchronization on iOS)

AI Services (Optional):

• OpenAI (if you choose to connect)
• Google AI (if you choose to connect)
• Anthropic (if you choose to connect)
• Other AI providers you may configure

We do not sell your personal information to third parties for marketing purposes.

Your Privacy Rights

Access and Control

Data Access:

• View and download your personal information
• Access your reading data, notes, and preferences
• Review your AI conversation history

Data Modification:

• Update your account information and preferences
• Edit or delete your notes and annotations
• Modify your AI service configurations

Data Deletion:

• Delete your account and associated data
• Remove specific books or documents from your library
• Clear your AI conversation history

How to Exercise Your Rights

Within the App:

• Access most privacy controls through the Settings menu
• Export your data using the built-in export feature
• Delete content directly from your library

Contact Us: For requests that cannot be completed within the App:

• Email us at privacy@readdeep.app
• Include your account email and specific request
• We will respond within 30 days of receiving your request

Regional Rights

European Union (GDPR):

• Right to access, rectify, erase, and port your data
• Right to restrict or object to processing
• Right to withdraw consent at any time
• Right to lodge a complaint with supervisory authorities

California (CCPA):

• Right to know what personal information is collected
• Right to delete personal information
• Right to opt-out of the sale of personal information
• Right to non-discrimination for exercising privacy rights

Cookies and Tracking Technologies

Types of Technologies Used

Essential Cookies:

• Authentication and session management
• Security and fraud prevention
• Core App functionality

Analytics Cookies:

• Usage statistics and performance monitoring
• Feature usage analysis
• Crash reporting and error tracking

Preference Cookies:

• User settings and customization
• Language and display preferences
• AI service configurations

Managing Cookies

Mobile App:

• Most tracking is handled through iOS privacy settings
• You can limit ad tracking in your device settings
• Analytics can be disabled in the App's privacy settings

Web Services:

• Browser settings allow you to control cookie acceptance
• You can clear cookies through your browser
• Some features may not work properly without essential cookies

Data Retention

Retention Periods

Account Data:

• Retained while your account is active
• Deleted within 90 days of account deletion request
• Some data may be retained longer for legal compliance

Usage Analytics:

• Aggregated data retained for up to 2 years
• Individual usage data deleted after 1 year
• Crash reports retained for 6 months

AI Conversations:

• Stored locally on your device by default
• Cloud backup (if enabled) retained for 1 year
• Deleted immediately upon user request

Content Data:

• Books and documents stored until you remove them
• Notes and annotations retained with associated content
• Backup copies deleted within 30 days of content removal

Deletion Criteria

Data is deleted based on:

• User requests for deletion
• Account deactivation or deletion
• Expiration of retention periods
• Legal requirements for data disposal

Children's Privacy

ReadDeep is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.

Parents who believe their child has provided personal information to us should contact us immediately at privacy@readdeep.app.

International Data Transfers

ReadDeep operates globally and may transfer your information to countries other than your own. When we transfer personal information internationally, we ensure appropriate safeguards are in place:

• Adequacy Decisions: Transfers to countries with adequate privacy protections
• Standard Contractual Clauses: EU-approved contracts for data protection
• Certification Programs: Participation in recognized privacy frameworks
• Encryption: All international transfers are encrypted in transit

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. When we make changes:

• Notification: We will notify you through the App or via email
• Effective Date: Changes become effective 30 days after notification
• Continued Use: Your continued use of the App constitutes acceptance
• Material Changes: Significant changes will require your explicit consent

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Contact Information

Privacy Inquiries

For questions, concerns, or requests related to this Privacy Policy or your personal information:

Email: privacy@readdeep.app
Subject Line: Privacy Inquiry - [Your Request Type]

Response Time: We aim to respond to all privacy inquiries within 30 days.

General Support

For general questions about ReadDeep:

Email: support@readdeep.app
Support Page: ReadDeep Support

Data Protection Officer

For EU residents or GDPR-related inquiries:

Email: dpo@readdeep.app

Mailing Address

ReadDeep Privacy Team
[Company Address]
[City, State, ZIP Code]
[Country]

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This Privacy Policy is designed to be transparent and comprehensive. If you have any questions or need clarification on any section, please don't hesitate to contact us.